Processing of Re-validation of dividend / interest / redemption instruments and sending the remittance request files to the Bank/Companyġ. Processing of request for Up-dation of PANħ. Contact details (Address, E-mail address and Mobile number) Processing of request for change in / up-dation ofĭ. Processing of dematerialization requestĦ. Processing of issue of duplicate security certificate requestģ. We resolve/respond to service requests within the stipulated timelines as stated below:Ģ. Process grievance received through mails and Letters and those through SCORES also.Īs a customer-centric organization, we are committed to providing the highest quality of service delivery to investors.Mandatory execution of transfer of shares and dividends to IEPF and transfer of undelivered share certificates to Suspense account.Communication of Buyback, exit offer, takeover made by the company/ acquirer, and the procedure to be followed by investor in respect of these issues.Communication of Rights issue entitlements.Execution and intimation of other corporate actions viz., ESOPs, Dividend payment, Stock split, Bonus issue and Merger/Demerger activities.exemption / lower tax rates for TDS on dividend/interest, revalidation and reissue of dividend and interest instruments. Processing of other requests, viz., recording of declaration w.r.t.Processing and updating investor holding/title change requests viz name deletion, transmission, transposition, issue of duplicate shares, dematerialization and rematerialisation of securities.Processing change in /updation of the KYC details of the investors for physical holdings like change of address/bank account details/ e-mail address /telephone/mobile/ nomination and PAN.Providing details of allotment and clarification on allotment.

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